Customer service sample

https://www.google.com/search?output=search&sclient=psy-ab&q=customer+service+job+summary&oq=customer+service+job+summary&gs_l=hp.3..0l3j0i22i30.1289.290843.0.291268.35.19.1.15.15.0.283.3904.0j10j9.19.0....0...1c.1.39.psy-ab..0.35.3940.B_s-lwUzpOM&pbx=1&biw=1680&bih=905&dpr=1&cad=cbv&sei=ohA7U9vUIuLj2QX1woHICQ

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Select one of your choice or more then one:
http://schools.cbe.ab.ca/b825/pdf/Career%20Centre/sentence%20statements%20for%20resume.pdf...........................................................................................................................

Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’s internal

CRM/mainframe systems and customer purchase orders

Initiates required action for response to customer service requests for order changes, including the
maintenance of order/customer information files and communicates changes to the appropriate

personnel/departments.

Ensures and provides quality service to both internal and external customers.

Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.Accesses the company’s internal systems to obtain and extract order information and provide customer

service management with the data for inclusion in various scheduled and special repor
Performs assigned system maintenance to various electronic order files. Participates and provides expertise as a member of the customer service’s departmental team. The team's

objectives are develop and recommend changes to existing methods and systems to increase the accuracy,

efficiency and responsiveness of the customer service department as a whole.
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Contributes to the development and maintenance of standards, policies and procedures regarding customer

service:

Regularly provides feedback on the soundness and effectiveness of the customer service department’s

policies and procedures.

Facilitates the collection of competitive information in order to monitor business trends and opportunities.

Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior

management adoption and/or changes to policies and guidelines to reflect circumstances within the

customer service area.

Responsible for being familiar with the organization’s by-laws in order that all recruitment and retention

decisions are made within by-law boundaries.

Responsible for actively ensuring the retention of the organization’s customer base which includes

promoting the organization to existing customers.

Works with the organization’s other branch/regional offices to resolve problems, facilitate solutions and

enhance customer service offerings

Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.

Responsible for notifying administration of any required updates of customer records on the organization’s

internal database.

Provides back-up support to other group members in the performance of job duties as required.

Supports/participates in the organization’s Continuous Improvement Program.

Answers customer inquiries/communications as required.

Attends regular customer service departmental meetings.

Advises internal staff of advertisements and campaigns that affect retention.

Maintains detailed call activity reports and provides them to the Facility Manger on a regular basis.

Provides activity/statistical summary reports each week to Facility Manager.

Co-ordinates the organization's involvement in internal and external trade shows.

 

Conducts follow up phone calls to survey respondents who have concerns or questions.
Performs other related duties as assigned by management.
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