Receives, processes and verifies the accuracy of orders from customers utilizing the organizations’s internal
CRM/mainframe systems and customer purchase orders
Initiates required action for response to customer service requests for order changes, including the
maintenance of order/customer information files and communicates changes to the appropriate
personnel/departments.
Ensures and provides quality service to both internal and external customers.
Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.Accesses the company’s internal systems to obtain and extract order information and provide customer
service management with the data for inclusion in various scheduled and special repor
Performs assigned system maintenance to various electronic order files. Participates and provides expertise as a member of the customer service’s departmental team. The team's
objectives are develop and recommend changes to existing methods and systems to increase the accuracy,
efficiency and responsiveness of the customer service department as a whole.
Contributes to the development and maintenance of standards, policies and procedures regarding customer
service:
Regularly provides feedback on the soundness and effectiveness of the customer service department’s
policies and procedures.
Facilitates the collection of competitive information in order to monitor business trends and opportunities.
Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior
management adoption and/or changes to policies and guidelines to reflect circumstances within the
customer service area.
Responsible for being familiar with the organization’s by-laws in order that all recruitment and retention
decisions are made within by-law boundaries.
Responsible for actively ensuring the retention of the organization
Work well within groups and independently
Provide customers with prompt service
Greet customers in a friendly and welcoming manner
Safely and efficiently operate food service equipment such as grills and coffee machines
Request additional information or ask questions when necessary to complete tasks or projects
Manage time effectively to meet deadlines
Able to follow instructions and directions in order to complete projects or assignments
Confidently operate a computer and knowledgeable of the following programs: _______
Strong Science and Math student
Consistently complete projects on time or ahead of schedule
Able to design posters, draw cartoons and illustrations
Communicate well with people of all ages
Follow directions and stick with tasks until they are finished
Work well with little or no supervision
Eager to take courses or additional training in order to develop new skills
Follow established workplace rules and guidelines
Learn quickly and have a good memory for details
Adapt well to changing requirements and information
CRM/mainframe systems and customer purchase orders
Initiates required action for response to customer service requests for order changes, including the
maintenance of order/customer information files and communicates changes to the appropriate
personnel/departments.
Ensures and provides quality service to both internal and external customers.
Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.Accesses the company’s internal systems to obtain and extract order information and provide customer
service management with the data for inclusion in various scheduled and special repor
Performs assigned system maintenance to various electronic order files. Participates and provides expertise as a member of the customer service’s departmental team. The team's
objectives are develop and recommend changes to existing methods and systems to increase the accuracy,
efficiency and responsiveness of the customer service department as a whole.
Contributes to the development and maintenance of standards, policies and procedures regarding customer
service:
Regularly provides feedback on the soundness and effectiveness of the customer service department’s
policies and procedures.
Facilitates the collection of competitive information in order to monitor business trends and opportunities.
Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior
management adoption and/or changes to policies and guidelines to reflect circumstances within the
customer service area.
Responsible for being familiar with the organization’s by-laws in order that all recruitment and retention
decisions are made within by-law boundaries.
Responsible for actively ensuring the retention of the organization
Career Highlights
Eager to try new things and a quick learner
Work well within groups and independently
Provide customers with prompt service
Greet customers in a friendly and welcoming manner
Safely and efficiently operate food service equipment such as grills and coffee machines
Request additional information or ask questions when necessary to complete tasks or projects
Manage time effectively to meet deadlines
Able to follow instructions and directions in order to complete projects or assignments
Confidently operate a computer and knowledgeable of the following programs: _______
Strong Science and Math student
Consistently complete projects on time or ahead of schedule
Able to design posters, draw cartoons and illustrations
Communicate well with people of all ages
Follow directions and stick with tasks until they are finished
Work well with little or no supervision
Eager to take courses or additional training in order to develop new skills
Follow established workplace rules and guidelines
Learn quickly and have a good memory for details
Adapt well to changing requirements and information
Experience
Customer Service Representative
Super 8 Motels, Inc.
May 2010 - May 2011 (1 years ) • Redwing,MN
Customer service front desk clark
Contributes to the development and maintenance of standards, policies and procedures regarding customer
service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s
policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities.
• Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior
management adoption and/or changes to policies and guidelines to reflect circumstances within the
customer service area.
• Responsible for being familiar with the organization’s by-laws in order that all recruitment and retention
decisions are made within by-law boundaries.
• Responsible for actively ensuring the retention of the organization’s customer base which includes
promoting the organization to existing customers.
• Works with the organization’s other branch/regional offices to resolve problems, facilitate solutions and
enhance customer service offerings.
• Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
• Responsible for notifying administration of any required updates of customer records on the organization’s
internal database.
• Provides back-up support to other group members in the performance of job duties as required.
• Supports/participates in the organization’s Continuous Improvement Program.
• Answers customer inquiries/communications as required.
• Attends regular customer service departmental meetings.
service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s
policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities.
• Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior
management adoption and/or changes to policies and guidelines to reflect circumstances within the
customer service area.
• Responsible for being familiar with the organization’s by-laws in order that all recruitment and retention
decisions are made within by-law boundaries.
• Responsible for actively ensuring the retention of the organization’s customer base which includes
promoting the organization to existing customers.
• Works with the organization’s other branch/regional offices to resolve problems, facilitate solutions and
enhance customer service offerings.
• Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
• Responsible for notifying administration of any required updates of customer records on the organization’s
internal database.
• Provides back-up support to other group members in the performance of job duties as required.
• Supports/participates in the organization’s Continuous Improvement Program.
• Answers customer inquiries/communications as required.
• Attends regular customer service departmental meetings.
Skills: communication and customer relationship
shift assistant manager
Master chemical co
August 1993 - December 1995 (2 years 4 months) • 890 Lively Boulevard wood dale Illinois
shippingand receiveing clark
loading and unloading truck with container size of gallon 5,10,15,30,50,55
loading and unloading truck with container size of gallon 5,10,15,30,50,55
Skills: shipping and receiving, shipping department Shift manager, loader and unloader, labling on container, small bottle (OZ) labeling and packing
Shipping Clerk
Hourman staffing co
June 1993 - August 1993 (2 months) • BUFFALO GROVE ILLINOIS
WARE HOUSE WORK
Skills: shipping and receiving
Shipping and Receiving Clerk
Kay and associate
June 1992 - August 1992 (2 months) • 890 Lively Blvd Wood Dale, IL 60191
elctronic assembly,shipping and receiving
Skills: lifting and shipping, use shipping cart and load , use shipping cart and unload , lable container, check invoice, ware house department manager, packing , wrap pallet with srink roll , Assembly
micro film jacketing
cardone Record
September 1989 - December 1989 (3 months) • 1960 S Carboy Rd Arlington Heights, Illinois
microfilm picture taken and jacketing
Skills: paper doacument picture taker, picture taker, film jacketing, Packing, (847) 806-0240
Dish washer and waiter
Amity ville T/A schwam Restaurent
August 1989 - September 1989 (1 months) • 1211 Benjamin Franklin Hwy, Douglassville, PA
waiter and dish washer
Skills: waiter, dish washer, janitor, Cashiering
cut cloth for flag
Valley Forge co inc
July 1989 - August 1989 (1 months) • 875 Berkshire Blvd, Wyomissing, PA
cut cloth by had major five feet ,cut with scissor all day (8 hour)long
(contract end=laid off)
(contract end=laid off)
Skills: cut cloth, cut cloth for american flag , scissor use, packing, shipping and receiving, ware house
screen washer
Alpha circuit system
August 1988 - June 1989 (10 months) • 730 N.oaklawn ave.Elk Grove Village, Illinois
wash card board and washing screen with thiner chemicle
Skills: pc board cooper panel wash in machine, wash copper panal in chemicle, panel printing manually, circuit board packing , circuit board assembly, Training new associate, 630-617-5555
Education
Central Piedmont Community College
Some High School Coursework
pathaway LRC (PLR 6000-24), Career Planing Assesment (HRD 7000-408), Career rediness pathaway (HRD 6019-080)
2013 - 2013
Pathaway program Related courses
Central Piedmont Community College
Some College Coursework Completed
introducing human esource , English Language, Mathematics Education
2012 - 2012
Pathaway programing kit package courses
urban league
Vocational
microsoft office word, microsoft office excel, microsoft office excel
2012 - 2012
microsoft office
William Rainey Harper College
Some College Coursework Completed
computer visual , computer database, introducing computer programing c++
1998 - 2000
computer courses
William Rainey Harper College
Some High School Coursework
computer DOS, Cmputer Basic, Computer microsoft Word
1995 - 1996
omputer basic skill
the william rrainey harper college
Some College Coursework Completed
English Language, Mathematics Education, GED
1993 - 1994
PRE GED AND GED
harper community college
Some High School Coursework
English Language, math, ABE
1991 - 1992
Truman community college
Some College Coursework Completed
English Language, math
1988 - 1988
ESL AND MAth
Gopinath institute
Vocational
wireman, radio assembly, soldering
1986 - 1986
Radio classes
The M S Hgh School
Some High School Coursework
english, math, Science
1983 - 1984
high School Deploma last year courses
The M S High School
Some High School Coursework
English Language, Mathematics Education, Science
1981 - 1983
English,math,scicence,history,geography,hindi,gujarati
The ms high school
Some High School Coursework
English, math, Science
1976 - 1981
high school courses
the ms high school
Some High School Coursework
english, math, Science
1973 - 1976
high school courses
Certifications
Microsoft Office Excel
Urban league
December 2012
microsoft word,microsoft excel,microsoft power point
Computer c++
The william rainey harper college
May 1998
Introducting Computer C==
GED
The william rainey harper college
May 1992
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